Cancellation and refunds

Last updated: 6 October 2026

Cancelling an order

• Before we confirm it: you can cancel yourself in the app. Open the order and tap Cancel order. There is no charge.
• After we confirm it: the material is being loaded or is on the way. Contact us straight away and we will do what we can. If the tempo has already left, a cancellation may not be possible.
• If we cannot take your order (for example, stock has run out), we cancel it and tell you in the app.
• An online order that is not paid within 15 minutes is cancelled by itself. Nothing is charged.

Refunds

• Online payments. If an order you paid for online is cancelled, by you or by us, the full amount is refunded to the same account or card you paid with. We start the refund at once; your bank usually shows it within 5 to 7 working days.
• Cash on delivery. Nothing has been paid, so there is nothing to refund.
• Money taken but the order did not go through. If your bank shows a payment but the app shows no order, the amount is returned automatically. If you do not see it within 7 working days, contact us with the payment reference.

Damaged, wrong or missing material

• Please check the material when it arrives, with the driver present.
• If something is damaged, is not what you ordered, or is short, tell the driver or contact us within 24 hours of delivery, with a photo.
• We will replace it, or refund the amount for that item, whichever you prefer and stock allows.

Returns

Building material is hard to take back once it has been unloaded, opened or used, so we do not accept returns for a change of mind. If you have a problem with an order, contact us and we will look at it fairly.

Contact

• ZipBuild
• Phone and WhatsApp: +91 9988596785